速賣通客服回復(fù)術(shù)語(yǔ)有哪些
2023-01-06| 10:38|發(fā)布在分類/淘寶知識(shí)|閱讀:47
2023-01-06| 10:38|發(fā)布在分類/淘寶知識(shí)|閱讀:47
本文主題速賣通客服術(shù)語(yǔ),淘寶單號(hào),淘寶問(wèn)答。
我們知道,無(wú)論是在淘寶開(kāi)店還是在速賣通開(kāi)店,客服服務(wù)都是非常重要的,它在一定程度上是決定著店鋪的銷量的,那么接下來(lái),我們就來(lái)給大家分享一些速賣通客服回復(fù)術(shù)語(yǔ)攻略,讓店鋪客服能夠輕松自如的應(yīng)對(duì)!
1.打電話(尺碼錯(cuò)誤)--客戶自己測(cè)量了尺寸發(fā)現(xiàn)與網(wǎng)站上描述的不同
Hello,this'sRicherfromAliexpress,areyoufreetotalkaboutthedispute?
Iseeyouboughtajacketinourstore,andopenthedispute,youmeasuredthebustandsayit'swronginthewebsite.Ithinkmaybethetailorgaveusthewrongsizeinformation.
couldyoucancelthedispute?Iwanttoknowifyoucanwearitornot,ifyoucan'twearit,isthereanybodycouldwearit,likeyourcolleagues,friendsorbrothers.ifyoucanselltothem,Iwillgiveyousomediscountsaboutthejacket,andyoucanbuyagain.whatdoyouthink?couldyouacceptit?
Ps:重點(diǎn)是轉(zhuǎn)移話題,不要一直糾紛是否真的錯(cuò)誤了,因?yàn)橛袝r(shí)候我們是代銷的產(chǎn)品,并沒(méi)辦法拿到實(shí)際的樣品進(jìn)行測(cè)量,主要是問(wèn)他能不能穿,不能穿可以給他朋友或者同事,然后引導(dǎo)他再買一次,給他些折扣。
2.打電話(貨物在途中)--單號(hào)一直停留在某處沒(méi)有動(dòng)
Hello,this'sRicherfromAliexpress,areyoufreetotalkaboutthedispute?
youopenthedisputebecausethepackageisstillontheroad,Ithinkyoualsoknowweactuallysentitoutbyexpress,justthespeedofexpressisveryslowthisperiod,Igotothercustomer'messagethesameasyoursituation,wecouldextendtimeforyouuntilyougetthepackage,andlet'stogetherfollowthetrackingnumber,ifIhaveanynewinformation,i'llletyouknowatthefirsttime.
Ps:中國(guó)郵政的速度大家有目共睹,有時(shí)堵起來(lái)2個(gè)月都卡著不動(dòng),這種情況主動(dòng)提出延長(zhǎng)收貨時(shí)間,跟他一起關(guān)注物流信息。
3.打電話(無(wú)法查詢單號(hào))--單號(hào)剛填上去就說(shuō)查不到信息
Hello,this'sRicherfromAliexpress,areyoufreetotalkaboutthedispute?
youopenthedisputebecauseyoucan'tcheckanyinformationofthetrackingnumber.IcheckeditthismorningandseeithasalreadyarrivedinOrenbury,thecustomsclearanceiscompleted,ithinkyoucangetitsoon.
couldyoucancelthedispute?becausethetimeofdisputeisonly3days,itreallyhasabadaffectiontoourstore,we'llappreciateitandgratefulforyou.
Ps:很多時(shí)候都是我們剛填上單號(hào)顧客就開(kāi)始查,查不到信息就提糾紛,這種情況就是把自己的查詢結(jié)果告訴給他。
在與消費(fèi)者溝通交流的過(guò)程中,客服一定要站在消費(fèi)者的角度去思考,幫助他們解決問(wèn)題,服務(wù)要用心周到,這樣才會(huì)讓消費(fèi)者滿意,雖說(shuō)客服的工作壓力比較大,但是換個(gè)角度想想,幫助別人解決問(wèn)題也是一件好事!
幕思城為您更新最近最有用的電商資訊、電商規(guī)則速賣通客服術(shù)語(yǔ),淘寶單號(hào)淘寶問(wèn)答。了解更多電商資訊、行業(yè)動(dòng)向,記得關(guān)注幕思城!
這個(gè)問(wèn)題還有疑問(wèn)的話,可以加幕.思.城火星老師免費(fèi)咨詢,微.信號(hào)是為: msc496。